Supercharge Your Support Team's Productivity

Key Benefits

⚡ Lightning-Fast Responses

Cut average response time by up to 95%
Instantly access relevant information from your entire knowledge base

🎯 Unparalleled Accuracy

Reduce errors by over 80% with AI-powered answer verification
Ensure consistent, up-to-date responses across your team

📈 Effortless Scalability

Handle 10x more tickets without increasing headcount
Maintain quality support as your business grows

💰 Significant Cost Savings

Reduce training costs by up to 60%
Decrease average handling time, optimizing resource allocation

😊 Boosted Customer Satisfaction

Increase first-contact resolution rates by 40%
Provide personalized solutions tailored to each customer's history

🛡️ Privacy-First Technology

Operates using only sanitized data
No sensitive user information required or stored
Fully functional without compromising privacy
Ideal for businesses handling confidential customer data

Demo Chat with AI

Here's the demo chat with an AI that knows everything from the Tonkeeper helpdesk. You can ask anything and get an answer. You'll also see the cost of each interaction and the time it took to respond, just click on i icon on the right side of the AI response.

How Does It Work?

Our system is based on Retrieval Augmented Generation (RAG) approach. This approach enhances AI responses by leveraging a robust knowledge base. Here's how it works:

User Query: The process begins when a user submits a question or request.
Retriever: The retriever component processes the user's query in two ways:
- It uses the query to search for relevant information in the knowledge base.
- It also considers related context to ensure a comprehensive search.
Knowledge Base: Our extensive knowledge base stores and organizes all the information the system can access. It provides:
- Query-specific data based on the retriever's search.
- Related contextual information to enrich the response.
Prompt Generation: The retriever compiles the relevant information and creates a prompt. This prompt includes:
- The user's original query.
- Pertinent data from the knowledge base.
- Contextual information to guide the AI.
AI Processing: Advanced AI model receives the carefully crafted prompt.
Response Generation: The AI generates a comprehensive and accurate response based on:
- The user's specific query.
- The relevant information retrieved from the knowledge base.
- The contextual guidance provided in the prompt.

This RAG approach ensures that our AI responses are not only intelligent but also grounded in up-to-date and relevant information from our extensive knowledge base.

Even More Powerful Features

🔗 Easy Integration

Distributed as an API
Easy implementation with minimal disruption to your workflow

🌐 Multilingual Support

Provide support in over various languages: English, Russian, Spanish, ...
Expand your global reach without additional language experts

🤖 24/7 Automated Support

Offer round-the-clock assistance without increasing staff
Automatically escalate complex issues to human agents

📱 Omnichannel Compatibility

Provide consistent support across email, chat, phone, and social media
Create a unified customer experience across all platforms

Why Choose Our System?

Immediate Impact: See measurable results within the first two weeks
Customizable: Tailored to your specific industry and support needs
Privacy-First: Operates using only sanitized data, ensuring customer confidentiality
Scalable: Easily grows with your business without compromising quality
Cost-Effective: Reduces support costs while improving efficiency
Continuous Improvement: AI-driven system learns and adapts from every interaction

Don't let outdated tools hold your support team back. Upgrade to a system that evolves with your business.